The unexpected death of her mum, in the flat where she lived was a significant trigger in the development of Stephanie's needs. Since then Stephanie has struggled with homelessness, addiction, re-offending and mental ill health.

Stephanie was drinking six litres of cider a day. Her addiction had lead to problems such as being arrested for drink driving. She was not engaging with any services to address this. Her physical health then deteriorated because she had stopped eating and had become severely underweight. Stephanie was also diagnosed with depression and anxiety, which she was prescribed medication for. She stopped taking this due to her drinking.

She began living at a hostel with a vulnerable adult team, however was not paying rent due to alcohol use and poor budgeting skills. The amount of debt was rising, with £2,500 from a past tenancy, mobile phone debts and debts to other companies. She would not address these issues as she found it too stressful.

As Stephanie’s physical health deteriorated, she would not leave her room. She isolated herself at the hostel, and was not engaging with hostel staff. She was at risk of eviction, if this behaviour continued.

Stephanie could not seek help. She was so physically weak, she could not walk without support, and could not leave her accommodation to get help. She was becoming more and more isolated.

The WY-FI Project stepped in to help support Stephanie. With constant help, Stephanie started to engage with hostel staff, and address the debts and arrears at the hostel. By using a dedicated fund to clear her debts, Stephanie was then able to start bidding on properties. She was able to move into her own flat, which suited her needs.

Stephanie began engaging with Inspiring Recovery (a local service) to address her addiction, and remains alcohol free. With this, she has now began engaging with her GP. She has re-started her medication for her depression, and attended counselling to come to terms with her bereavement.

The continued support of the WY-FI navigator has helped Stephanie in her recovery. Stephanie felt the project was able to go at her pace, and tailor the support to her needs.